RETURN POLICY
At Svorco, customer satisfaction is important to us.
If you experience an issue with your order, please contact our support team so we can review your situation.
Return Eligibility
Customers may request a return within:
30 days after receiving the product
To qualify for a return:
- Product must be unused
- Product must remain in original condition
- Product packaging should be included when possible
Return Request Process
Before sending any return, please contact:
Please provide:
- Order number
- Product details
- Reason for return
- Supporting photos if applicable
Our team will review your request and provide return instructions.
Please do not send products back before receiving confirmation.
Refund Process
After receiving and inspecting the returned item, we will notify you regarding the refund status.
If approved, refunds will be issued to the original payment method.
Please note that payment providers may require additional processing time.
Non-Returnable Items
Some products may not qualify for returns, including:
- Products damaged due to improper use
- Customized products
- Items restricted for hygiene or safety reasons
Damaged or Incorrect Items
If you receive:
- Damaged products
- Incorrect products
- Missing items
please contact us within a reasonable timeframe.
We may request photos or additional information to help resolve the issue.