Refund policy

Return & Refund Policy

At Svorco, customer satisfaction is important to us.

If you experience any issue with your order, please contact our support team so we can review your situation and provide assistance.

Return Eligibility

Customers may request a return within:

30 days after receiving the product

To qualify for a return:

The product must be unused
The product must remain in its original condition
Product packaging and accessories should be included whenever possible
The return request must be submitted within the applicable return period

Returns that do not meet these requirements may not be accepted.

Return Request Process

Before sending any return, please contact:

Email: support@svorco.com

Please provide:

Order number
Product details
Reason for return
Supporting photos or videos if applicable

Our customer support team will review your request and provide return instructions if your return is approved.

Please do not send any products back before receiving confirmation and return instructions from Svorco.

Returns sent without prior approval may not be accepted or processed.

Return Shipping

The responsibility for return shipping costs depends on the reason for the return.

Returns Due to Product Issues

If the return is caused by:

A defective product
Product damage upon arrival
Incorrect item received
Missing items caused by our fulfillment error

Svorco will be responsible for reasonable return shipping costs.

We may provide a prepaid return label or reimburse approved return shipping expenses according to the specific situation.

Returns Due to Customer Reasons

If the return is requested for reasons such as:

Change of mind
Ordering the wrong product
Personal preference
Incorrect selection by the customer

the customer will be responsible for the return shipping costs.

Return Address

For security and processing purposes, the return address will only be provided after your return request has been reviewed and approved.

Please do not return products to the sender address or any address without prior authorization from Svorco.

Products returned without approval may result in delays, refusal of the return, or inability to process a refund.

Refund Process

After receiving and inspecting the returned item, we will notify you regarding the refund status.

If your refund is approved, Svorco will issue the refund to the original payment method within:

5–10 business days after the returned item is received and inspected.

Please note:

Refund processing times may vary depending on your payment provider.
Payment providers may require additional processing time before the refunded amount appears in your account.
The actual time for funds to be credited to your account may also depend on your bank, card issuer, or payment service provider.
Original shipping fees may not be refundable unless required by applicable law.

If you have not received your refund after the applicable processing period, please first check with your payment provider or financial institution. If the issue remains unresolved, please contact us at support@svorco.com and we will assist you.

Non-Returnable Items

Some products may not qualify for returns, including:

Products damaged due to improper use, misuse, or customer handling
Customized or personalized products
Items restricted for hygiene or safety reasons
Products that are incomplete or missing essential parts due to customer actions

Exceptions may apply where required by applicable consumer protection laws.

Damaged or Incorrect Items

If you receive:

Damaged products
Incorrect products
Missing items

please contact us within:

7 days after receiving your order

To help us investigate and resolve the issue, please provide:

Order number
Description of the issue
Clear photos or videos showing the problem
Any other relevant information requested by our support team

After review, we may provide one or more of the following solutions:

Replacement of the affected product
Refund
Partial refund where appropriate
Other reasonable resolution based on the situation

Failure to report damage, incorrect items, or missing items within a reasonable timeframe may affect our ability to provide a resolution.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any consumer rights that cannot legally be waived.

Your statutory rights under applicable consumer protection laws remain unaffected.

Consumers in different jurisdictions may have mandatory rights regarding defective products, refunds, replacements, warranties, and returns.

Contact

For return and refund requests: