Shipping policy

Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your:

  • Full name

  • Delivery address

  • Apartment, unit, or building number, if applicable

  • City and region

  • Postal or ZIP code

  • Contact details

before completing your order.

If a delivery issue occurs because the customer provided an incorrect, incomplete, or outdated shipping address, the customer may be responsible for any additional costs required for address correction, re-delivery, or reshipment.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:

support@svorco.com

We will make reasonable efforts to assist with address changes before shipment. However, changes cannot be guaranteed once an order has entered processing or has been shipped.

For delivery issues caused by circumstances outside the customer's control, including carrier delays, customs procedures, transportation issues, or other delivery-related problems, Svorco will assist customers with investigating the shipment status and communicating with the relevant carrier or fulfillment partner.

Depending on the circumstances and investigation results, Svorco may provide an appropriate resolution, including reshipment, refund, or other reasonable solutions.

Lost, Missing, or Undelivered Packages

If your order has not arrived within the expected delivery timeframe, please contact us at:

support@svorco.com

Please provide:

  • Order number

  • Shipping address

  • Tracking number, if available

  • Any relevant delivery information

Our team will review the shipment details and work with the shipping carrier or fulfillment partner to investigate the shipment.

If the carrier confirms that a package has been lost, Svorco will evaluate the situation and provide an appropriate resolution, which may include:

  • Reshipment of the order

  • Refund

  • Replacement

  • Another reasonable solution depending on the circumstances

Any resolution may depend on the shipping status, carrier investigation results, product availability, and applicable circumstances.

For packages that are delayed but not confirmed as lost, Svorco will continue assisting customers by monitoring shipment updates and communicating with the relevant shipping provider when necessary.

Delivery Delays

While we work with carriers and fulfillment partners to provide timely delivery, certain circumstances may cause delays outside our reasonable control.

These may include:

  • Customs delays

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Carrier delays

  • Labor disruptions

  • Public health emergencies

  • Government restrictions

  • Peak-season shipping volume

  • Events affecting international transportation or logistics

Where possible, Svorco will assist customers with obtaining updated shipment information and resolving delivery concerns.

If a delay occurs due to carrier operations, customs procedures, or other external logistics factors, Svorco will work with the relevant parties to investigate and provide reasonable assistance.

Estimated delivery dates are provided for reference only and are not guaranteed delivery dates.

Failed Delivery or Returned Packages

A shipment may be returned to the sender or fulfillment facility if delivery cannot be completed due to circumstances such as:

  • Incorrect or incomplete address information provided by the customer

  • Failure to collect a package

  • Repeated unsuccessful delivery attempts

  • Refusal of delivery

  • Local carrier restrictions

  • Customs or import issues

If a package is returned, please contact us at:

support@svorco.com

Svorco will review the circumstances and assist with determining an appropriate solution.

Additional shipping costs caused by incorrect or incomplete address information provided by the customer may be the customer's responsibility.

For other failed delivery situations caused by carrier issues, customs procedures, or circumstances outside the customer's control, Svorco will assist with investigation and provide an appropriate resolution where applicable.